Templi

Looking for answers to common questions? Our Help Center has you covered! Find information on a variety of topics, from shipping and returns to product specifications and more. Get the answers you need quickly and easily with our Help Center. 

What is Pantone?

When I place my design into the template, will the size of the text be printed true to size?

What's the difference between Coated and Uncoated print colors?

What’s the difference between raster and vector artwork?

How do I upload designs for both sides on the templates?

Can Templi help set up my designs?

How do I make sure my artwork will print clearly?

What if my art color doesn’t look right on the screen?

What is the best type of file use with Templi?

What’s a template and how are they used with Templi?

Artwork

What is the difference between CMYK and Spot Color Printing?

What is the difference between Digital and other printing types (Offset, Flexo, ect)?

Do you match Pantone colors?

Printing

Artwork & Printing

Where are the Templi products made?

Are your coffee cups recyclable?

Do your cups come with lids?

Do you have any products that aren’t listed on your site?

Are your products recyclable?

Can you send me a quote for my project?

How do I order a higher quantity than what’s listed on the website?

Pricing

Do you send out samples?

Can I have a sample custom printed before I place my full order?

Samples

Which products have the quickest production time?

Can we rush our order?

What is the lead time on orders?

How long will it take to receive my order after it’s placed?

Lead Time

Products

I forgot my password

How do I setup an account with Templi?

Do I need an account to use Templi?

Account

Can I repeat an order but with a higher quantity?

Can I order less than the minimum?

How do I order a quantity higher than what is listed on the website?

What is an “over/under policy”?

Which products have the lowest Minimum Order Quantity (MOQ)?

Can I split the minimum order for coasters with 2 designs or is it one design per order?

Can I reorder the same design without the setup cost?

I have one design that I would like printed in different sizes - can I combine the order so all of the sizes contribute to the overall quantity?

What is the status of my order?

Do you offer free shipping?

Am I able to pick up the goods at the Templi factory?

What is your shipping fee?

That’s a lot of boxes! How many boxes will arrive in my shipment?

What’s the best way to receive my shipment?

Do you offer international shipping?

What is a loading dock and what if I don’t have one?

Which shipping service does Templi use?

Shipping

Do you have payment term options?

Do you charge sales tax?

What forms of payment do you accept?

Payment

Does Templi offer refunds if i’m not happy with my order?

How do I cancel my order?

Refunds & Returns

Orders

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Categories

Artwork & Printing

Products

Account

Orders