Orders

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Can I repeat an order but with a higher quantity?

Sure! You can repeat an order with a higher quantity. To place repeat orders, you would log into your account, go to 'Menu', then 'Orders'. There you will see past orders and can Add to Cart. Once in your cart, you can adjust the order quantity and c

Can I order less than the minimum?

Unfortunately, the minimum quantity listed on each product’s specification area is the absolute minimum, and we are unable to offer lower minimums than the amount listed. Multiple sizes cannot be combined to meet the minimum quantity of a specific si

How do I order a quantity higher than what is listed on the website?

Please contact us if you need pricing on quantities higher than what’s listed. At higher quantities, we can take more information into consideration to give you a better price.

What is an “over/under policy”?

Over/Under is a policy that allows the final production count to be up to 10% more than or 10% less than the actual ordered product quantity. This is to prevent excess production waste and keep the cost lower overall.

Which products have the lowest Minimum Order Quantity (MOQ)?

Ribbons (1)Reinforced Packing Tape (8)Masking Tape (24)50-sheet Notepad (50)Bandana (60)Digital Matchbox (200)25-sheet Notepad (250)Cork Coasters (250)Die-cut Handle Bags (250)Clic Pens (300)

Can I split the minimum order for coasters with 2 designs or is it one design per order?

You can have 2,500 coasters per design set. A design set = one front design and one back design. The front and back can be different designs. If you order 5,000 coasters, you can have two design sets (2,500 min per set), which would get you four uniq

Can I reorder the same design without the setup cost?

Yes, exact repeat orders do not have a setup. The only exception to this is the Thermal Cups (Digital) which are run on two different machines depending on the order quantity. If your first order was under 5k, then any future orders under 5k would ha

I have one design that I would like printed in different sizes - can I combine the order so all of the sizes contribute to the overall quantity?

Unfortunately, you are not able to combine quantities for different sizes to meet the minimums. However, you are able to have multiple designs within the same print run.

What is the status of my order?

Once you’re logged in, you can always access the status of your order by navigating to the orders page. As the status of your order reaches production milestones, you will receive an automated notification via email. As always, production experts at