Although we cannot offer monetary refunds on custom printed orders, if your order is not printed as per your approved PDF production proof, we will make it right by having your order re-printed right away. Please see our full policy: Refund and Retur

Although we cannot offer monetary refunds on custom printed orders, if your order is not printed as per your approved PDF production proof, we will make it right by having your order re-printed right away.Please see our full policy: <a href="https://www.templi.com/refunds-and-returns">Refund and Return Policy</a>

Does Templi offer refunds if i’m not happy with my order?

Once your order is approved and payment is received, it is very difficult to cancel. This is because we start working on your order right after it’s received. In some very unique cases, we may be able to cancel your order in time. Please contact us i

Once your order is approved and payment is received, it is very difficult to cancel. This is because we start working on your order right after it&#x2019;s received. In some very unique cases, we may be able to cancel your order in time. Please contact us immediately if you wish to cancel your order and we&#x2019;ll try to be as accommodating as possible.

How do I cancel my order?

Templi

Refunds & Returns

Orders

What is Pantone?

When I place my design into the template, will the size of the text be printed true to size?

What's the difference between Coated and Uncoated print colors?

What’s the difference between raster and vector artwork?

How do I upload designs for both sides on the templates?

Can Templi help set up my designs?

How do I make sure my artwork will print clearly?

What if my art color doesn’t look right on the screen?

What is the best type of file use with Templi?

What’s a template and how are they used with Templi?

Artwork

What is the difference between CMYK and Spot Color Printing?

What is the difference between Digital and other printing types (Offset, Flexo, ect)?

Do you match Pantone colors?

Printing

Artwork & Printing

Where are the Templi products made?

Are your coffee cups recyclable?

Do your cups come with lids?

Do you have any products that aren’t listed on your site?

Are your products recyclable?

Can you send me a quote for my project?

How do I order a higher quantity than what’s listed on the website?

Pricing

Do you send out samples?

Can I have a sample custom printed before I place my full order?

Samples

Which products have the quickest production time?

Can we rush our order?

What is the lead time on orders?

How long will it take to receive my order after it’s placed?

Lead Time

Products

I forgot my password

How do I setup an account with Templi?

Do I need an account to use Templi?

Account

Can I repeat an order but with a higher quantity?

Can I order less than the minimum?

How do I order a quantity higher than what is listed on the website?

What is an “over/under policy”?

Which products have the lowest Minimum Order Quantity (MOQ)?

Can I split the minimum order for coasters with 2 designs or is it one design per order?

Can I reorder the same design without the setup cost?

I have one design that I would like printed in different sizes - can I combine the order so all of the sizes contribute to the overall quantity?